Delivery, Cancellation & Refund Policy

Delivery

• AdoptInn is a digital service; there are no physical goods or shipping.
• Work starts within 2 business days after your payment is confirmed, and we notify you by email.
• Treatment and Clean Rebuild work is completed and published within the timeframe stated in your proposal.
• Monthly care is delivered every month; the work done is reported in a monthly report card sent to your email and tracking page.

1. Cancelling

• Send your request to hello@adoptinn.com or through the message box on your tracking page.
• Monthly plans have a 3-month minimum term. After that you can cancel at any time.
• Cancellation takes effect at the end of the paid period; service continues until then and you are not charged again.

2. Refunds

• Orders cancelled before work begins are refunded in full.
• Started monthly periods are not refunded pro rata.
• For annual plans, unused full months are refunded at the undiscounted monthly price.
• The one-time Clean Rebuild fee is non-refundable once work has started.
• If AdoptInn fails to deliver the service through its own fault, the fee for that period is refunded.

3. Refund Process

Approved refunds are returned to the original card within 14 days. How quickly it appears depends on your bank.

4. When You Leave

When you cancel, we hand over your site’s current files, backups and access details. Your website is always yours.